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Residential Property Maintenance Metrics and Improving NOI (with Ray Hespen)

Fourandhalf

Ray Hespen, who is a frequent flier on The Property Management Show, joined us again to discuss maintenance metrics and how measurement improves resident satisfaction and owner NOI. The last time he was on the podcast, in late 2023, his team was just beginning to establish this concept of maintenance analytics.

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Best Property Management Software for 2025

American Apartment Owners Association

Property management software (PMS) has become a must- have for landlords who want to streamline operations, manage their tenants, and maintain organized finances. Handles Expenses & Finances: Accounting integrations can simplify tax season. But with so many property management tools available, how do you choose the right one?

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Finding the Perfect Multifamily Property

American Apartment Owners Association

Multifamily refers to properties, such as apartment complexes, condominiums, townhouses, semi-detached units and duplexes, all of which offer multiple spaces for rent. When buying a rental property, there are local price trends, zoning rules and vacancy rates to consider in addition to financing and renovation costs.

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Are Utilities Included in the Rent, Explained

Bay Property Management Group

Rent prices are always changing, and having utilities included might seem like an easy way to keep things simple. But are utilities included in rent? Main Takeaways To know if utilities are included in the rent, your answer is simple: look at your lease (and local laws). Read below to learn more. It’s a staple.

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What Utilities Are Included in Rent: A Guide for Tenants

Bay Property Management Group

When people set up their monthly budget, rent is usually the #1 priority, followed by utilities. That’s why some landlords bundle certain utilities with the rent. Still, what utilities are included in the rent, exactly? What Utilities Are Typically Included in the Rent? We’ll get into it below.

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What Is a Ground Lease? What You Need To Know

Bay Property Management Group

Ground leases let tenants develop land without owning it, offering benefits like lower upfront costs but posing risks such as rising rent and loss of improvements. Also, they’re usually responsible for paying all its taxes and handling all its maintenance. Lets make sense of it together. Main Takeaways What is a ground lease?

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Condo vs Duplex: Which Should You Choose for Investing?

Bay Property Management Group

Duplex Benefits: Condos tend to be affordable and lower maintenance, with shared amenities managed by an HOA. Condo vs. Duplex Disadvantages: Condos tend to have HOA fees and slower appreciation, while duplexes typically require higher upfront costs, more maintenance, and may be harder, or cost more, to finance. What is a Condo?